Billing PolicyThe following constitutes our Billing Policy and applies to ALL of our customers. Please review our Billing Policy carefully. The term "SDA" or "us" or "we" or "our" refers to SDA Software Associates Inc., the owner of this Web site. The term "you" refers to the user, the customer or viewer of our Web Site. You must agree to this Billing Policy before we commence any work on your behalf. InvoicesAll invoices are sent to customers via email. We do not mail paper invoices. Once each month, invoices are emailed to clients who have an outstanding balance. Invoices are sent as PDF files and originate from "billing [at] sdaworld.com". It is important to be certain your email client accepts all mail from this address. Unless otherwise specified, charges shown on invoices are in Canadian dollars and payments are to be made in Canadian dollars. PaymentsWe accept the following types of payments:
If you provide us with your credit card information, you authorize us to automatically charge your credit card for charges that apply to your account. You are responsible for directly updating, or notifying us, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status). Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the invoice date. Billable chargesThe first consultation for new clients is complimentary. Beyond that we charge for all consulting work performed and direct expenses incurred. Time spent on your project is billable. This includes a) phone, chat, e-mail, and video communications; b) in-person meetings; c) direct work on your project; d) travel time, if not meeting at our office; and any other time spent on your project. Time tracked is rounded up to the nearest minute. Expenses incurred (e.g. parking, tolls, etc) will be charged to your account and will be billed based on actual amounts incurred. Mileage charges for travel will be billed to your account. There is a minimum charge for all tasks, including communications, equivalent to 15 minutes of work time. Hourly ratesOur rates vary based on the type of work required:
Rates also depend on volume of work. Our retainer rates are lower than our occasional-work rates. Please contact us for our current rate sheet. FeesBank wire paymentsWe do NOT charge fees for accepting payments via bank wire transfers. However, banks and/or intermediaries may charge fees for processing your wire transfer. Please ensure that any such fees are accounted for when sending your payment. Otherwise, the amount received by us and credited to your account may be less than your intended payment. Returned (NSF) chequesWe charge a $50.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order. Credit card chargebacksA $50.00 chargeback fee will be assessed for each credit card chargeback that we receive. We have a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension or account termination at our discretion. Late payment feesA late fee of 0.1% per day ($0.70 minimum per day) will be added for accounts not paid within 10 days. Collections feesAll past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including administrative fees, attorney's fees, court costs, and collection agency fees. Credit card fraudWe will not knowingly accept fraudulent credit card payments. If we have any reason to believe you are attempting to use, or have used, someone else's credit card (without their permission), we reserve the right to take any or all of these actions:
Account suspensionAccounts that are thirty (30) days past due will be automatically suspended and will not be serviced until FULL payment arrangements are made and/or account is brought current. A 100 percent deposit may be necessary for accounts that are continually late. Customers that wish to reactivate an account that had been suspended due to non-payment will be required to bring their account current and will be required to provide a 100% deposit on all future orders. Changes to this Billing PolicyOur policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle. Please check back periodically for any changes. Your continued use of our services constitutes your agreement to our Billing Policy and any updates. Questions related to our Billing Policy?If you have any comments or questions regarding our Billing Policy, please e-mail us at: info [at] sdaworld.com, or mail to: SDA Software Associates Inc. Effective Date: October 1, 2006 |